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Nate J. Reuck
Over twenty years of professional experience driving strategy and leading global initiatives to improve organizational capacity, simplify solutions, and facilitate growth.
As an accomplished professional, I have successfully overseen a diverse portfolio of public cloud services, prioritizing the effective execution of ITIL processes to ensure optimal reliability, availability, and performance. I pioneered the NetApp CRE program, revolutionizing reliability and customer service through the implementation of robust monitoring, efficient incident management, and proactive problem resolution. This program not only enhanced the overall service delivery but also provided growth opportunities for junior engineers, fostering talent development and retention.
Leading high-performing DevOps teams, I leveraged agile methodologies and collaborative practices to meet the rapidly evolving demands of the business landscape. By implementing robust incident management processes, automated alerting, and proactive monitoring techniques, I significantly decreased MTTR, minimizing downtime and ensuring prompt issue resolution.