CommentaryIncident response
What MTTD misses
Separate detection from response and find delays that an improving average can conceal.
Production notes.
What should change after an alert, an incident, or an AI agent’s action? These four articles help you find the missed signals, check whether fixes worked, and make on-call work sustainable.
CommentaryAI in production
When agents can change production
The permissions, state and recovery paths an agent needs when its tool calls can change a running service.
GuideIncident response
What did the postmortem fix prove?
Separate a completed task from evidence that the underlying risk was reduced.
The on-call work that page counts leave out
Disturbed nights, specialist help and cleanup consume capacity beyond the primary shift. A workload worksheet connects that demand to staffing and delivery plans.