What MTTD misses
Separate detection from response and find delays that an improving average can conceal.
Commentary
Analysis of AI in production, reliability metrics and how engineering teams work.
When agents can change production
The permissions, state and recovery paths an agent needs when its tool calls can change a running service.
Keep the second failure visible when the first one recovers
Alert correlation can reduce repeated investigation, but a group must still expose independently actionable symptoms after one member is fixed.
What an exhausted error budget changes
An error-budget policy connects measured reliability to release and planning choices, including a repair bundled with an unrelated feature.
Give the service owner a way to make the recovery happen
Use a shared-database rollback to find the evidence, authority, escalation and engineering time behind an ownership label.
Investigate the conditions around the wrong choice
A mistaken target selection can expose a confusing interface. Reconstruct what the responder saw, then test the correction that should help the next person.
What KISS means for service configuration
A shorter configuration file can hide more work for the next responder. Apply “keep it simple” to the behavior, exceptions and recovery the team must support.
Who puts an AIOps mistake right?
A misrouted support ticket shows how automated decisions affect customers and what a usable correction path requires from the people responsible.
Making time off workable for an SRE team
Time away depends on the work having somewhere else to go. Test the backup’s access, authority and capacity before the specialist leaves.
Make recovery time fit the on-call plan
After an interrupted night, relief needs coverage and changed commitments. Then repair the recurring demand, including work that arrives outside the rota.
Where SRE leadership changes the reliability plan
SRE leaders resolve collisions between reliability work and delivery commitments, remove response obstacles and decide what the team can actually fund.