CommentaryIncident response
What MTTD misses
Separate detection from response and find delays that an improving average can conceal.
Commentary
Analysis of AI in production, reliability metrics and how engineering teams work.
CommentaryAI in production
When agents can change production
The permissions, state and recovery paths an agent needs when its tool calls can change a running service.
CommentaryObservability
What AIOps alert correlation can hide
Grouping can shorten the incident queue while hiding a second failure. Following a replay past the first mitigation reveals whether that failure stays visible.
CommentarySLOs & reliability
What an exhausted error budget changes
An error-budget policy connects measured reliability to release and planning choices, including a repair bundled with an unrelated feature.
CommentaryEngineering leadership
SRE accountability needs authority, capacity, and a clear owner
A service owner may depend on another team’s access, risk decision or engineering time. Following a shared-database change reveals where that arrangement needs help.
CommentaryIncident response
Why blameless reviews investigate the conditions around a mistake
A mistaken target selection shows how an incident review can explain a responder’s choice and lead to a more useful interface improvement.
CommentaryPlatform engineering
What KISS means for service configuration
Feature flags and customer overrides show why a shorter configuration file can leave just as much behavior to investigate and support.
CommentaryEngineering leadership
Who puts an AIOps mistake right?
A misrouted support ticket shows how automated decisions affect customers and what a usable correction path requires from the people responsible.
CommentaryEngineering leadership
Making time off workable for an SRE team
A vacation backup who can receive pages but cannot perform recovery shows why coverage must transfer access, knowledge and workload together.
CommentaryEngineering leadership
When on-call work no longer fits the delivery plan
Repeated night work affects the next day’s capacity. Immediate relief and repairs to recurring demand have different jobs in a sustainable rotation.
CommentaryEngineering leadership
Where SRE leadership changes the reliability plan
SRE leaders resolve collisions between reliability work and delivery commitments, remove response obstacles and decide what the team can actually fund.