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Locate the delay, choose a bounded intervention, and measure recovery quality alongside elapsed time.

March 23, 20254 min read

Translate customer symptoms into an owned investigation while preserving impact, uncertainty, and a useful communication loop.

March 22, 20253 min read

Use language-model assistance for evidence review, draft communication, and practice, with a clear boundary around production decisions.

March 20, 20253 min read

Decide which alerts earn an interruption using urgency, reachable authority, coverage evidence, and a practical alert acceptance record.

March 19, 20255 min read

Use models for test suggestions and change analysis while keeping artifact identity, promotion rules, and rollback checks enforceable.

March 19, 20253 min read

Understand where detection, correlation, forecasting, and language models can help, and the operational work each introduces.

March 18, 20253 min read

Separate incident coordination from mitigation authority, compare competing actions, and use a worksheet that preserves decisions and verification.

October 16, 20235 min read

Define who does the work, who decides, and who accepts risk so ownership remains useful during incidents and follow-up.

October 7, 20233 min read

Choose representative traffic, define promotion criteria, and verify rollback compatibility before expanding a release.

October 6, 20234 min read

Use consistent onset and discovery timestamps, include customer-reported incidents, and interpret the average with its sample and uncertainty.

October 4, 20234 min read

Examine what people knew and could do, then assign improvements that address the conditions behind the incident.

September 30, 20233 min read

Prepare evidence, reconstruct the timeline, examine contributing conditions, and choose follow-up proportionate to the incident.

September 30, 20233 min read