When recovery time needs a change to the plan
Relief after an interrupted night needs coverage and moved commitments. Then follow the recurring demand so the next week asks less of the same people.
Leadership & Culture
The human side of reliable systems: leadership, teamwork, and sustainable on-call.
Where SRE leadership changes the plan
Reliability work needs time, usable agreements and decisions that remove obstacles. Follow what a leader can change before, during and after an incident.