- Before you begin
- An agreed service indicator, objective, measurement window, and policy owner.
- How to use it
- Work through the examples, then copy the relevant fields into your service record.
- Scope
- Use the units and denominator appropriate to your service; a request budget is not a downtime allowance.
Online guide
Error-budget worksheet and examples
Calculations, service-level objective fields, and release-policy examples to adapt with your team.