The work behind an AIOps business case
Faster incident-update drafts can save time or move work into review. The business case depends on the cost of the accepted update.
Articles
Guides, news and explanations about AI and reliable systems.
Staffing an on-call rotation beyond the primary shift
Primary shifts, specialist help, absence coverage and recovery time all contribute to the service an on-call calendar promises.
GuideIncident response
From a postmortem finding to a working improvement
A backup-failure alert illustrates the gap between shipping a postmortem action and giving its recipient the access needed to respond.
CommentaryEngineering leadership
Making time off workable for an SRE team
A vacation backup who can receive pages but cannot perform recovery shows why coverage must transfer access, knowledge and workload together.
CommentaryEngineering leadership
When on-call work no longer fits the delivery plan
Repeated night work affects the next day’s capacity. Immediate relief and repairs to recurring demand have different jobs in a sustainable rotation.
CommentaryEngineering leadership
Where SRE leadership changes the reliability plan
SRE leaders resolve collisions between reliability work and delivery commitments, remove response obstacles and decide what the team can actually fund.
ExplainerSLOs & reliability
How SRE feedback loops reveal work that moved out of view
Alert cleanup can reduce interruption or conceal a recurring failure. Customer reports and correction effort help distinguish the two results.
Where to start with Google’s free SRE books
A chapter-level starting point for alerting, on-call coverage and postmortems, with examples of adapting the practices to local staffing and authority.