Guides

Walkthroughs for observability, incident response, and AI-assisted operations.

AIOps fundamentals

Start with what AI can do for operations, and where judgment still matters.

Make metrics, logs, and traces work together.

Build an incident response practice that learns.

Instructions, examples, and implementation notes.

Follow evidence through technical failure and incident response, then test whether the proposed correction changes the mechanism.

February 13, 20264 min read

Translate customer symptoms into an owned investigation while preserving impact, uncertainty, and a useful communication loop.

March 22, 20253 min read

Define coverage, escalation, training, and recovery time before assigning the calendar. Review workload as well as shift counts.

September 29, 20233 min read