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Understand where detection, correlation, forecasting, and language models can help, and the operational work each introduces.

March 18, 20253 min read

Separate incident coordination from mitigation authority, compare competing actions, and use a worksheet that preserves decisions and verification.

October 16, 20235 min read

Use consistent onset and discovery timestamps, include customer-reported incidents, and interpret the average with its sample and uncertainty.

October 4, 20234 min read

Use operational state, visible defaults, and reversible transitions to evaluate complexity without discarding necessary capabilities.

September 30, 20233 min read

Counters, gauges, and distributions answer different questions. Build metrics that preserve scope, denominators, and the evidence behind an incident.

September 30, 20233 min read

Define coverage, escalation, training, and recovery time before assigning the calendar. Review workload as well as shift counts.

September 29, 20233 min read

Give teams clear service ownership, decision authority, and capacity to act on reliability evidence before the next incident.

September 28, 20233 min read

Choose an SLI, target, and evaluation window that reflect user experience, then agree on the decisions an SLO result will change.

September 28, 20233 min read

Understand spans, parent-child relationships, retries, and missing evidence so traces support a careful diagnosis.

September 28, 20233 min read

Choose a small set of reliability indicators with clear definitions, useful distributions, and an explicit decision attached to each.

September 28, 20234 min read