How-To
What did the postmortem fix prove?
Separate a completed task from evidence that the underlying risk was reduced.
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AIOps
The operational cost of AI tokens
Account for context limits, retries, latency, and the work behind a useful result.
How-To
Use the 5 Whys without forcing an incident into one cause
Follow evidence through technical failure and incident response, then test whether the proposed correction changes the mechanism.
AIOps
NotebookLM for SRE: build a source-backed incident dossier
Use a curated notebook to compare runbooks and incident evidence, while keeping citations, freshness, and operational authority in view.
AIOps
Evaluate Claude Opus 4.6 for operational work
Test evidence retrieval, long-session consistency, tool boundaries, and cost before letting a model influence production changes.
AIOps
AIOps market size: read the forecast before using it
Check market definitions, forecast periods, and growth arithmetic before turning a market estimate into an operational investment case.
AIOps
Prompt engineering for operators: make evidence and limits explicit
A reusable prompt pattern for incident analysis, with checks for missing facts, unsafe recommendations, and unsupported certainty.
AIOps
Use AIOps to shorten the part of incident response that is slow
Locate the delay, choose a bounded intervention, and measure recovery quality alongside elapsed time.
How-To
Customer reliability engineering: connect the report to the service
Translate customer symptoms into an owned investigation while preserving impact, uncertainty, and a useful communication loop.
How-To
Alert trust: decide which signals earn an interruption
Decide which alerts earn an interruption using urgency, reachable authority, coverage evidence, and a practical alert acceptance record.
Leadership & Culture
Incident authority: make the next mitigation decidable
Separate incident coordination from mitigation authority, compare competing actions, and use a worksheet that preserves decisions and verification.
Leadership & Culture
SRE accountability needs authority, capacity, and a clear owner
Define who does the work, who decides, and who accepts risk so ownership remains useful during incidents and follow-up.