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Use operational state, visible defaults, and reversible transitions to evaluate complexity without discarding necessary capabilities.

September 30, 20233 min read

Counters, gauges, and distributions answer different questions. Build metrics that preserve scope, denominators, and the evidence behind an incident.

September 30, 20233 min read

Connect an AIOps investment to a measurable workflow, its full operating cost, and the evidence needed to expand or stop the trial.

September 29, 20233 min read

Define coverage, escalation, training, and recovery time before assigning the calendar. Review workload as well as shift counts.

September 29, 20233 min read

Give teams clear service ownership, decision authority, and capacity to act on reliability evidence before the next incident.

September 28, 20233 min read

Build a ticket-routing evaluation around real ownership, uncertain cases, and correction cost. Start with an honest baseline before adding a model.

September 28, 20233 min read

Choose an SLI, target, and evaluation window that reflect user experience, then agree on the decisions an SLO result will change.

September 28, 20233 min read

Understand spans, parent-child relationships, retries, and missing evidence so traces support a careful diagnosis.

September 28, 20233 min read

Choose a small set of reliability indicators with clear definitions, useful distributions, and an explicit decision attached to each.

September 28, 20234 min read