GuideAI in production
Prompting an assistant to investigate an incident
A reusable prompt connects observations, competing explanations and the next read-only check, so an incomplete record can still support useful investigation.
Articles
Guides, news and explanations about AI and reliable systems.
GuideAI in production
Comparing AIOps tools on responder work
Detection, correlation and remediation need different trials. The comparison includes specialist escalations, correction effort and the integrations left to maintain.
GuideIncident response
Finding the response delay AIOps can reduce
Evidence gathering, authorization and restoration can each hold up an incident. The timeline shows which kind of assistance could shorten the wait.
ExplainerAI in production
Using ChatGPT for SRE analysis and writing
Runbook comparisons, timelines and draft updates provide checkable inputs for assistance. Incident closure also needs evidence about service recovery and unfinished work.
GuidePlatform engineering
Where AI-generated tests fit in a release pipeline
A generated test can share the code’s mistaken assumption. Artifact identity and checks of the affected behavior explain what the passing result establishes.
ExplainerAI in production
What AIOps changes in the SRE workflow
Anomaly scores, correlated events and generated summaries provide different kinds of help. Each adds its own review, data and maintenance work.
GuideAI in production
Where workplace ChatGPT data goes
An approved summary task can take a new data path when a connector is added. Account controls, retention and output sharing apply at different points along that path.
ExplainerAI in production
How variational autoencoders learn telemetry patterns
The encoder, latent distribution and reconstruction objective explain why a VAE can flag a legitimate traffic change while overlooking a familiar failure.
ExplainerAI in production
How GANs generate synthetic telemetry
GANs learn to resemble training data. A cascading-timeout example explains what generated traces contribute to testing and what a controlled fixture supplies.
CommentaryEngineering leadership
Who puts an AIOps mistake right?
A misrouted support ticket shows how automated decisions affect customers and what a usable correction path requires from the people responsible.
GuideAI in production
Automating a worker restart from diagnosis to recovery
A worker restart shows how AIOps can select a repair, reconcile a lost response and check whether customer work recovers.
The work behind an AIOps business case
Faster incident-update drafts can save time or move work into review. The business case depends on the cost of the accepted update.