Error-budget template: calculations and release-policy fields
Worked request and time-based budgets accompany an SLO record, release-policy template and exception log, keeping each calculation in its original units.
Articles
Guides, news and explanations about AI and reliable systems.
Not sure where to begin? Choose a short reading path, or browse at your own pace.
Follow the customer’s failure beyond the healthy average
Turn a report into a scoped investigation, preserve what the customer actually attempted and confirm recovery for that operation.
Use ChatGPT to make operational evidence easier to read
“Service restored” can hide a backlog still waiting for recovery. Turn incident observations into an update that tells the next responder what is working and what is left.
What AIOps changes in the work of running a service
AI can group events, flag changes, forecast demand and organize incident information. Evaluate each contribution through the work people still need to finish.
Where workplace ChatGPT data goes
An approved summary task can take a new data path when a connector is added. Account controls, retention and output sharing apply at different points along that path.
Give the service owner a way to make the recovery happen
Use a shared-database rollback to find the evidence, authority, escalation and engineering time behind an ownership label.
Calculating mean time to detect from incident records
Worked incident records explain the MTTD formula, uncertain onset times and the effect of including failures first reported by customers.
Investigate the conditions around the wrong choice
A mistaken target selection can expose a confusing interface. Reconstruct what the responder saw, then test the correction that should help the next person.
Who puts an AIOps mistake right?
A misrouted support ticket shows how automated decisions affect customers and what a usable correction path requires from the people responsible.
Make the AIOps business case from the whole job
A faster draft can save time without funding another project. Count review, correction and upkeep before promising what the improvement will buy.
Staffing an on-call rotation beyond the primary shift
Primary shifts, specialist help, absence coverage and recovery time all contribute to the service an on-call calendar promises.
Follow a container from its image to a useful service
An image packages the program; Kubernetes arranges running instances. Trace the startup, probes and storage that determine whether a report actually finishes.