Where SRE leadership changes the reliability plan
SRE leaders resolve collisions between reliability work and delivery commitments, remove response obstacles and decide what the team can actually fund.
Articles
Guides, news and explanations about AI and reliable systems.
Not sure where to begin? Choose a short reading path, or browse at your own pace.
What an AIOps assistant adds to an investigation
A deployment and a simultaneous dependency outage illustrate how AI-assisted observability can locate useful evidence and distinguish competing explanations.
Anomaly detection: from unusual behavior to a useful signal
Baselines, event-level precision and recall, and the cost of waiting determine whether an unusual pattern belongs in investigation or paging.
Plan your first distributed trace across a background job
Choose what to instrument across a request, queue and worker, then check whether the resulting trace explains the wait.
Route support tickets with Python, then evaluate a classifier
Build a transparent keyword router, then learn what changes when a trained classifier chooses the destination.
Why a refreshing dashboard can still show stale data
Observation, collection and evaluation timestamps explain why the last zero-error result may no longer describe the service.
Choosing an SLO for the work users need completed
A queued upload illustrates the choice of SLI, target and window, including why endpoint success can miss the user’s unfinished task.
Reading time, concurrency and gaps in a distributed trace
Concurrent spans, retries and selected samples explain what a trace reveals about one request and where an investigation needs another observation.
How SRE feedback loops reveal work that moved out of view
Alert cleanup can reduce interruption or conceal a recurring failure. Customer reports and correction effort help distinguish the two results.
Error-budget calculations, balances and burn rates
Worked request and time examples explain error-budget units, remaining allowance and burn rate, plus the release policy that gives them a practical role.
SRE KPIs for service quality and the work behind it
Worked formulas and a scorecard connect customer outcomes, response delays and specialist workload to reliability investment.
Where to start with Google’s free SRE books
A chapter-level starting point for alerting, on-call coverage and postmortems, with examples of adapting the practices to local staffing and authority.