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Decide which workflow deserves an agent, where a fixed automation is sufficient, and how to measure the work left for responders.

February 4, 20264 min read

Connect on-call interruptions, specialist demand, and recovery work to a concrete capacity decision using an on-call workload worksheet.

January 29, 20265 min read

Evaluate AIOps grouping by detection coverage, investigation effort, and recoverable mistakes, not alert reduction alone.

January 27, 20264 min read

Turn reliability policy into a release decision with fresh evidence, limited exceptions, and a clear path to resuming normal changes.

January 27, 20264 min read

A design guide for an incident assistant that handles duplicate events, partial failures, and reviewed AI summaries across tools.

April 6, 20254 min read

Read validated architectures as a starting point for workload, recovery, and support testing, not a promise of automatic reliability.

April 2, 20254 min read

Check market definitions, forecast periods, and growth arithmetic before turning a market estimate into an operational investment case.

April 1, 20253 min read

A reusable prompt pattern for incident analysis, with checks for missing facts, unsafe recommendations, and unsupported certainty.

March 31, 20253 min read

Design incident channels, bot actions, evidence links, and a fallback path that still works when the chat system is unavailable.

March 25, 20253 min read

Compare detection, correlation, investigation, and automation using your incidents, review costs, and failure paths.

March 24, 20253 min read

Locate the delay, choose a bounded intervention, and measure recovery quality alongside elapsed time.

March 23, 20254 min read

Use language-model assistance for evidence review, draft communication, and practice, with a clear boundary around production decisions.

March 20, 20253 min read