Leadership & Culture
Using ChatGPT at work: check the account, data, and destination
Make a useful AI request without assuming that tool approval, anonymization, or a training opt-out settles every data-handling question.
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How-To
Canary deployments: limit exposure and test the comparison
Choose representative traffic, define promotion criteria, and verify rollback compatibility before expanding a release.
How-To
Mean time to detect: calculate MTTD and expose measurement gaps
Use consistent onset and discovery timestamps, include customer-reported incidents, and interpret the average with its sample and uncertainty.
AIOps
Build an AIOps business case around one operational bottleneck
Connect an AIOps investment to a measurable workflow, its full operating cost, and the evidence needed to expand or stop the trial.
How-To
Containers and orchestration: understand what the platform guarantees
Containers package processes; orchestration reconciles desired state. Reliability still depends on probes, capacity, dependencies, and application behavior.
SRE
Turn postmortem lessons into changes you can verify
Translate incident findings into funded changes with an owner, a test, and evidence that the relevant failure mode became less likely or less costly.
Leadership & Culture
Protecting time off means changing the SRE workload
Protect time away through explicit coverage, recovery policies, and realistic planning instead of relying on individual boundary-setting alone.
How-To
Distributed tracing: choose the first request path to instrument
Start tracing with a customer-critical path, then test propagation, sampling, and whether the trace supports a real investigation.
SRE
Error budgets: calculate the allowance and agree how to use it
An error budget translates an SLO into an allowed amount of bad service. Its value comes from the decisions attached to consumption and burn rate.
SRE
SRE KPIs: measure outcomes, response, and operational cost
Choose a small set of reliability indicators with clear definitions, useful distributions, and an explicit decision attached to each.
How-To
Read Google’s free SRE books with an operational question in mind
Use the free SRE books as references for a concrete service problem, then adapt and test the practices against your own constraints.