GuideObservability
A first distributed trace from request to background job
A queued background job gives an initial tracing project a concrete question: did the delay occur before the worker started or during execution?
How-To
Practical methods you can take back to your team.
GuideAI in production
Routing support tickets with Python and NLP
An executable keyword router provides a baseline for NLP classification. An ambiguous login ticket shows how handoffs and human triage affect the result.
ExplainerObservability
Reading time, concurrency and gaps in a distributed trace
Concurrent spans, retries and selected samples explain what a trace reveals about one request and where an investigation needs another observation.