ExplainerObservability
The path from a log event to an investigation
An unfinished worker operation connects event fields, collection loss and search permissions to the responder’s next retry decision.
Articles
Guides, news and explanations about AI and reliable systems.
The work behind an AIOps business case
Faster incident-update drafts can save time or move work into review. The business case depends on the cost of the accepted update.
Staffing an on-call rotation beyond the primary shift
Primary shifts, specialist help, absence coverage and recovery time all contribute to the service an on-call calendar promises.
GuideIncident response
SRE runbook template with a database connection example
A downloadable Markdown template and a worked database-connection investigation show how observations lead to mitigation and recovery checks.
ExplainerPlatform engineering
How containers and Kubernetes turn an image into a service
Images package processes and Kubernetes reconciles their deployment. Probes, resource settings and completed jobs reveal different stages of the service.
GuideIncident response
From a postmortem finding to a working improvement
A backup-failure alert illustrates the gap between shipping a postmortem action and giving its recipient the access needed to respond.
CommentaryEngineering leadership
Making time off workable for an SRE team
A vacation backup who can receive pages but cannot perform recovery shows why coverage must transfer access, knowledge and workload together.
CommentaryEngineering leadership
When on-call work no longer fits the delivery plan
Repeated night work affects the next day’s capacity. Immediate relief and repairs to recurring demand have different jobs in a sustainable rotation.
CommentaryEngineering leadership
Where SRE leadership changes the reliability plan
SRE leaders resolve collisions between reliability work and delivery commitments, remove response obstacles and decide what the team can actually fund.
GuideObservability
What an AIOps assistant adds to an investigation
A deployment and a simultaneous dependency outage illustrate how AI-assisted observability can locate useful evidence and distinguish competing explanations.
ExplainerAI in production
From an anomaly score to a useful service signal
Baselines, event-level precision and recall, and the cost of waiting determine whether an unusual pattern belongs in investigation or paging.
GuideObservability
A first distributed trace from request to background job
A queued background job gives an initial tracing project a concrete question: did the delay occur before the worker started or during execution?